BOOKING TERMS & CONDITIONS:
Please read these important booking conditions carefully.
For more information and bookings, please contact us on +61 7 4939 4413 or contact@sojournretreats.com.au
By making a booking with Sojourn Retreats, guests warrant that they have read these Terms and Conditions and agree to be bound by them and all other terms and conditions referred to in the Sojourn Retreats brochures and website.
Guests acknowledge that these booking terms and conditions prevail and take precedence to the extent of any inconsistency between them and any other communication (oral or written) between Sojourn Retreats and the guests.
Persons enter upon Sojourn Retreats premises and make use of the facilities and activities available there at their own risk. All such persons agree to indemnify Sojourn Properties Pty Ltd and its officers and employees from all loss or damage which they might suffer or incur as a result of or incidental to you and persons for whom you are responsible entering upon Sojourn Retreats premises and/or making use of the facilities and activities available there.
You enter upon our vessel at your own risk.
By entering this vessel, you agree to indemnify Sojourn Properties Pty Ltd and its officers and employees from all loss or damage which they might suffer or incur as a result of or incidental to you or persons for whom you are responsible entering this vessel.
Sojourn Retreats, Sojourn Properties Pty Ltd, Pumpkin Xpress and its employees shall not be liable for, and the guests releases each of them from, any claim arising from –
Any damages to, or loss of property or injury or death of persons occasioned directly or indirectly by an act or omission of Sojourn Retreats or any other provider howsoever caused, including but not limited to, any damages, loss, injury or death caused or contributed to by any defect in any watercraft, or vehicle operated or provided by Sojourn Retreats or any other provider.
Any loss or damage due to delay, cancellation or disruption howsoever caused, including but not limited to loss or damage caused by laws, regulations, acts or failure to act, demands, orders, interpositions of any government or agent thereof, acts of God, strikes, fire, flood, inclement weather, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause in the nature of a force majeure.
Any loss of, damage to, or delay in receiving any guest’s baggage or personal effects during a journey, such items at all times being the sole responsibility of the guests, whether or not such a loss and damage was caused or contributed to by the negligence of Sojourn Retreats or any other provider.
If there is a force majeure event which affects the guest’s booked accommodation and transport, then Sojourn Retreats will notify the guests of its projected consequences and an estimate of the length of time over which it will prevail and may at its option offer the participant credit with Sojourn Retreats which may be used within a 12 month period from the date of issue.
Unless specifically stated in the Sojourn Retreats brochures, advertisements and website, all prices are quoted in Australian dollars and include GST but otherwise excludes any charges/taxes imposed by third parties.
Prices in any Sojourn Retreats brochure should be used as a guide only and could vary depending upon season.
While we will do everything reasonably possible to maintain the listed prices, management reserves the right to levy a surcharge, notification of which will be given at the time of final invoicing.
Pricing is subject to change and availability may be limited during special events or peak periods.
Settling your account or cancelation fees by credit card incurs a transaction fee of 3% for VISA, MasterCard, American Express or Diners Club. Other credit cards may incur a higher transaction fee. Payment by cash or direct deposit does not attract a transaction fee.
Travel insurance is highly recommended and advised for international travellers.
Accommodation is subject to availability.
Any information or advice given by Sojourn Retreats regarding weather, food, clothing, luggage, etc. is purely advisory and is provided as a courtesy to the guests. Sojourn Retreats is not responsible for any errors or omissions as to the information provided.
Arrival/departure details must be supplied to Sojourn Retreats management no later than 14 days prior to arrival.
Sojourn Retreats may, at its option, cancel any booking in relation to which a final payment has not been made within 45 days of arrival. If so, the cancelation fees specified will be payable by the guests as if the guests had cancelled the booking.
All cancelation notices must be sent to Sojourn Retreats in writing (contact@sojournretreats.com.au) and will become effective as at the date of receipt by Sojourn Retreats.
CANCELATION
45 days or more prior to arrival – forfeit deposit of 50%
44 days or less prior to arrival – the accommodation rate for cancelled nights and any transfers shall be forfeited
You must make payment for accommodation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. The booking will be in Australian dollars, unless otherwise stated, therefore depending on your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
A non-refundable booking fee of 3% applies to each booking made by credit card. (Additional fees for some credit cards may apply).
A minimum stay of 2, or 3 consecutive nights for Pumpkin Island, is applicable to ensure you enjoy all Sojourn Retreats has to offer.
PRICES AND CONDITIONS
Any quotes given (verbal or written) are valid for a period of 30 days.
DEPOSITS AND FINAL PAYMENT
Deposit
A deposit of 50% of total accommodation price is required within 14 days of confirmation of your booking. Payment can be made by credit card, direct deposit or cheque. A deposit holds services but does not guarantee prices. Deposits not received within 14 days of confirmation of your booking will result in automatic cancellation.
Final Payment
Full payment of your holiday cost must be made no later than 45 days prior to arrival. With bookings made 45 days or less prior to arrival date, full payment of holiday cost must be made within 24 hours of confirmation of your booking.
Only upon payment of the full cost of your holiday do you have a final booking with Sojourn Retreats.
Security & Cleaning Deposit
**Please note: Upon making a booking a security deposit equal to one night's accommodation is required. Although we expect to do a thorough cleaning of the home, additional cleaning charges will apply to anything required over and above the usual cleaning and deducted from your security deposit. Any damages to the property, plants or furnishings will incur additional charges according to the value of the damages or replacement value and invoiced to the main guest responsible for the booking if exceeding the security deposit.
CANCELLATIONS AND REFUNDS
There will be no refund of your deposit or final payment in the event of cancelation. However, at management’s discretion, the monies forfeited may be used towards another booking with Sojourn Retreats if used within 12 months from the date of cancellation of the original booking. Guests will be charged at the going rate on final booking.
NOTE:
All cancellations must be made in writing to Wayne & Laureth at contact@sojournretreats.com.au
To assist in maintaining the pristine environment of Pumpkin Island there are no jetty facilities, with transfers from Pumpkin Xpress ashore undertaken by way of our transfer vessel.
Transfer times are subject to tide and weather conditions and may vary accordingly. In rare instances of extreme weather conditions, access to Pumpkin Island may be restricted and so may reserve the right to suspend or postpone the launch to Pumpkin Island due to safety considerations.
Pumpkin Island will not be held liable for extra costs incurred should accommodation be required on the mainland due to a crossings being cancelled in the event of bad weather.
We reserve the right to change information displayed on our website (including these terms and conditions) at any time without notice to you.
Rates and Terms & Conditions are subject to change without prior warning.
Medical – In the event of medical attention being required by a guest, due to the remote location of Pumpkin Island this could be delayed and Pumpkin Island is to be released from any claim whatsoever on account of first aid, treatment or other services being rendered.
Travel insurance is highly recommended and advised for international guests.
In the event of bad weather forcing evacuation, Pumpkin Island will not be liable for any costs incurred in the evacuation process, but will assume responsibility for our guests and arrange for evacuation to take place.
These terms and conditions are governed by the laws of Queensland, Australia. All references to "we", "our" and "us" are references to Sojourn Properties Pty Ltd, trading as Sojourn Retreats and Pumpkin Island.
For more information and bookings, please contact us on +61 7 4939 4413 or contact@sojournretreats.com.au
By making a booking with Sojourn Retreats, guests warrant that they have read these Terms and Conditions and agree to be bound by them and all other terms and conditions referred to in the Sojourn Retreats brochures and website.
Guests acknowledge that these booking terms and conditions prevail and take precedence to the extent of any inconsistency between them and any other communication (oral or written) between Sojourn Retreats and the guests.
Persons enter upon Sojourn Retreats premises and make use of the facilities and activities available there at their own risk. All such persons agree to indemnify Sojourn Properties Pty Ltd and its officers and employees from all loss or damage which they might suffer or incur as a result of or incidental to you and persons for whom you are responsible entering upon Sojourn Retreats premises and/or making use of the facilities and activities available there.
You enter upon our vessel at your own risk.
By entering this vessel, you agree to indemnify Sojourn Properties Pty Ltd and its officers and employees from all loss or damage which they might suffer or incur as a result of or incidental to you or persons for whom you are responsible entering this vessel.
Sojourn Retreats, Sojourn Properties Pty Ltd, Pumpkin Xpress and its employees shall not be liable for, and the guests releases each of them from, any claim arising from –
Any damages to, or loss of property or injury or death of persons occasioned directly or indirectly by an act or omission of Sojourn Retreats or any other provider howsoever caused, including but not limited to, any damages, loss, injury or death caused or contributed to by any defect in any watercraft, or vehicle operated or provided by Sojourn Retreats or any other provider.
Any loss or damage due to delay, cancellation or disruption howsoever caused, including but not limited to loss or damage caused by laws, regulations, acts or failure to act, demands, orders, interpositions of any government or agent thereof, acts of God, strikes, fire, flood, inclement weather, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause in the nature of a force majeure.
Any loss of, damage to, or delay in receiving any guest’s baggage or personal effects during a journey, such items at all times being the sole responsibility of the guests, whether or not such a loss and damage was caused or contributed to by the negligence of Sojourn Retreats or any other provider.
If there is a force majeure event which affects the guest’s booked accommodation and transport, then Sojourn Retreats will notify the guests of its projected consequences and an estimate of the length of time over which it will prevail and may at its option offer the participant credit with Sojourn Retreats which may be used within a 12 month period from the date of issue.
Unless specifically stated in the Sojourn Retreats brochures, advertisements and website, all prices are quoted in Australian dollars and include GST but otherwise excludes any charges/taxes imposed by third parties.
Prices in any Sojourn Retreats brochure should be used as a guide only and could vary depending upon season.
While we will do everything reasonably possible to maintain the listed prices, management reserves the right to levy a surcharge, notification of which will be given at the time of final invoicing.
Pricing is subject to change and availability may be limited during special events or peak periods.
Settling your account or cancelation fees by credit card incurs a transaction fee of 3% for VISA, MasterCard, American Express or Diners Club. Other credit cards may incur a higher transaction fee. Payment by cash or direct deposit does not attract a transaction fee.
Travel insurance is highly recommended and advised for international travellers.
Accommodation is subject to availability.
Any information or advice given by Sojourn Retreats regarding weather, food, clothing, luggage, etc. is purely advisory and is provided as a courtesy to the guests. Sojourn Retreats is not responsible for any errors or omissions as to the information provided.
Arrival/departure details must be supplied to Sojourn Retreats management no later than 14 days prior to arrival.
Sojourn Retreats may, at its option, cancel any booking in relation to which a final payment has not been made within 45 days of arrival. If so, the cancelation fees specified will be payable by the guests as if the guests had cancelled the booking.
All cancelation notices must be sent to Sojourn Retreats in writing (contact@sojournretreats.com.au) and will become effective as at the date of receipt by Sojourn Retreats.
CANCELATION
45 days or more prior to arrival – forfeit deposit of 50%
44 days or less prior to arrival – the accommodation rate for cancelled nights and any transfers shall be forfeited
You must make payment for accommodation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. The booking will be in Australian dollars, unless otherwise stated, therefore depending on your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
A non-refundable booking fee of 3% applies to each booking made by credit card. (Additional fees for some credit cards may apply).
A minimum stay of 2, or 3 consecutive nights for Pumpkin Island, is applicable to ensure you enjoy all Sojourn Retreats has to offer.
PRICES AND CONDITIONS
Any quotes given (verbal or written) are valid for a period of 30 days.
DEPOSITS AND FINAL PAYMENT
Deposit
A deposit of 50% of total accommodation price is required within 14 days of confirmation of your booking. Payment can be made by credit card, direct deposit or cheque. A deposit holds services but does not guarantee prices. Deposits not received within 14 days of confirmation of your booking will result in automatic cancellation.
Final Payment
Full payment of your holiday cost must be made no later than 45 days prior to arrival. With bookings made 45 days or less prior to arrival date, full payment of holiday cost must be made within 24 hours of confirmation of your booking.
Only upon payment of the full cost of your holiday do you have a final booking with Sojourn Retreats.
Security & Cleaning Deposit
**Please note: Upon making a booking a security deposit equal to one night's accommodation is required. Although we expect to do a thorough cleaning of the home, additional cleaning charges will apply to anything required over and above the usual cleaning and deducted from your security deposit. Any damages to the property, plants or furnishings will incur additional charges according to the value of the damages or replacement value and invoiced to the main guest responsible for the booking if exceeding the security deposit.
CANCELLATIONS AND REFUNDS
There will be no refund of your deposit or final payment in the event of cancelation. However, at management’s discretion, the monies forfeited may be used towards another booking with Sojourn Retreats if used within 12 months from the date of cancellation of the original booking. Guests will be charged at the going rate on final booking.
NOTE:
All cancellations must be made in writing to Wayne & Laureth at contact@sojournretreats.com.au
To assist in maintaining the pristine environment of Pumpkin Island there are no jetty facilities, with transfers from Pumpkin Xpress ashore undertaken by way of our transfer vessel.
Transfer times are subject to tide and weather conditions and may vary accordingly. In rare instances of extreme weather conditions, access to Pumpkin Island may be restricted and so may reserve the right to suspend or postpone the launch to Pumpkin Island due to safety considerations.
Pumpkin Island will not be held liable for extra costs incurred should accommodation be required on the mainland due to a crossings being cancelled in the event of bad weather.
We reserve the right to change information displayed on our website (including these terms and conditions) at any time without notice to you.
Rates and Terms & Conditions are subject to change without prior warning.
Medical – In the event of medical attention being required by a guest, due to the remote location of Pumpkin Island this could be delayed and Pumpkin Island is to be released from any claim whatsoever on account of first aid, treatment or other services being rendered.
Travel insurance is highly recommended and advised for international guests.
In the event of bad weather forcing evacuation, Pumpkin Island will not be liable for any costs incurred in the evacuation process, but will assume responsibility for our guests and arrange for evacuation to take place.
These terms and conditions are governed by the laws of Queensland, Australia. All references to "we", "our" and "us" are references to Sojourn Properties Pty Ltd, trading as Sojourn Retreats and Pumpkin Island.