REFUND & CANCELLATION POLICY
Sojourn Retreats may, at its option, cancel any booking in relation to which a final payment has not been made within 45 days of arrival. If so, the cancelation fees specified will be payable by the guests as if the guests had cancelled the booking.
All cancelation notices must be sent to Sojourn Retreats in writing (contact@sojournretreats.com.au) and will become effective as at the date of receipt by Sojourn Retreats.
CANCELATION
45 days or more prior to arrival – forfeit deposit of 50%
44 days or less prior to arrival – the accommodation rate for cancelled nights and any transfers shall be forfeited
You must make payment for accommodation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. The booking will be in Australian dollars, unless otherwise stated, therefore depending on your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
A non-refundable booking fee of 3% applies to each booking made by credit card. (Additional fees for some credit cards may apply).
A minimum stay of 2, or 3 consecutive nights for Pumpkin Island, is applicable to ensure you enjoy all Sojourn Retreats has to offer.
PRICES AND CONDITIONS
Any quotes given (verbal or written) are valid for a period of 30 days.
DEPOSITS AND FINAL PAYMENT
Deposit
A deposit of 50% of total accommodation price is required within 14 days of confirmation of your booking. Payment can be made by credit card, direct deposit or cheque. A deposit holds services but does not guarantee prices. Deposits not received within 14 days of confirmation of your booking will result in automatic cancellation.
Final Payment
Full payment of your holiday cost must be made no later than 45 days prior to arrival. With bookings made 45 days or less prior to arrival date, full payment of holiday cost must be made within 24 hours of confirmation of your booking.
Only upon payment of the full cost of your holiday do you have a final booking with Sojourn Retreats.
CANCELLATIONS AND REFUNDS
There will be no refund of your deposit or final payment in the event of cancelation. However, at management’s discretion, the monies forfeited may be used towards another booking with Sojourn Retreats if used within 12 months from the date of cancellation of the original booking. Guests will be charged at the going rate on final booking.
NOTE:
All cancellations must be made in writing to Wayne & Laureth at contact@sojournretreats.com.au
To assist in maintaining the pristine environment of Pumpkin Island there are no jetty facilities, with transfers from Pumpkin Xpress ashore undertaken by way of our transfer vessel.
Transfer times are subject to tide and weather conditions and may vary accordingly. In rare instances of extreme weather conditions, access to Pumpkin Island may be restricted and so may reserve the right to suspend or postpone the launch to Pumpkin Island due to safety considerations.
Pumpkin Island will not be held liable for extra costs incurred should accommodation be required on the mainland due to a crossings being cancelled in the event of bad weather.
We reserve the right to change information displayed on our website (including these terms and conditions) at any time without notice to you.
Rates and Terms & Conditions are subject to change without prior warning.
Medical – In the event of medical attention being required by a guest, due to the remote location of Pumpkin Island this could be delayed and Pumpkin Island is to be released from any claim whatsoever on account of first aid, treatment or other services being rendered.
Travel insurance is highly recommended and advised for international guests.
In the event of bad weather forcing evacuation, Pumpkin Island will not be liable for any costs incurred in the evacuation process, but will assume responsibility for our guests and arrange for evacuation to take place.
These terms and conditions are governed by the laws of Queensland, Australia. All references to "we", "our" and "us" are references to Sojourn Properties Pty Ltd, trading as Sojourn Retreats and Pumpkin Island.
All cancelation notices must be sent to Sojourn Retreats in writing (contact@sojournretreats.com.au) and will become effective as at the date of receipt by Sojourn Retreats.
CANCELATION
45 days or more prior to arrival – forfeit deposit of 50%
44 days or less prior to arrival – the accommodation rate for cancelled nights and any transfers shall be forfeited
You must make payment for accommodation booked on the site at the time of booking and you agree to make payment via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page prior to you clicking the "Pay Now" button on that page. The booking will be in Australian dollars, unless otherwise stated, therefore depending on your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
A non-refundable booking fee of 3% applies to each booking made by credit card. (Additional fees for some credit cards may apply).
A minimum stay of 2, or 3 consecutive nights for Pumpkin Island, is applicable to ensure you enjoy all Sojourn Retreats has to offer.
PRICES AND CONDITIONS
Any quotes given (verbal or written) are valid for a period of 30 days.
DEPOSITS AND FINAL PAYMENT
Deposit
A deposit of 50% of total accommodation price is required within 14 days of confirmation of your booking. Payment can be made by credit card, direct deposit or cheque. A deposit holds services but does not guarantee prices. Deposits not received within 14 days of confirmation of your booking will result in automatic cancellation.
Final Payment
Full payment of your holiday cost must be made no later than 45 days prior to arrival. With bookings made 45 days or less prior to arrival date, full payment of holiday cost must be made within 24 hours of confirmation of your booking.
Only upon payment of the full cost of your holiday do you have a final booking with Sojourn Retreats.
CANCELLATIONS AND REFUNDS
There will be no refund of your deposit or final payment in the event of cancelation. However, at management’s discretion, the monies forfeited may be used towards another booking with Sojourn Retreats if used within 12 months from the date of cancellation of the original booking. Guests will be charged at the going rate on final booking.
NOTE:
All cancellations must be made in writing to Wayne & Laureth at contact@sojournretreats.com.au
To assist in maintaining the pristine environment of Pumpkin Island there are no jetty facilities, with transfers from Pumpkin Xpress ashore undertaken by way of our transfer vessel.
Transfer times are subject to tide and weather conditions and may vary accordingly. In rare instances of extreme weather conditions, access to Pumpkin Island may be restricted and so may reserve the right to suspend or postpone the launch to Pumpkin Island due to safety considerations.
Pumpkin Island will not be held liable for extra costs incurred should accommodation be required on the mainland due to a crossings being cancelled in the event of bad weather.
We reserve the right to change information displayed on our website (including these terms and conditions) at any time without notice to you.
Rates and Terms & Conditions are subject to change without prior warning.
Medical – In the event of medical attention being required by a guest, due to the remote location of Pumpkin Island this could be delayed and Pumpkin Island is to be released from any claim whatsoever on account of first aid, treatment or other services being rendered.
Travel insurance is highly recommended and advised for international guests.
In the event of bad weather forcing evacuation, Pumpkin Island will not be liable for any costs incurred in the evacuation process, but will assume responsibility for our guests and arrange for evacuation to take place.
These terms and conditions are governed by the laws of Queensland, Australia. All references to "we", "our" and "us" are references to Sojourn Properties Pty Ltd, trading as Sojourn Retreats and Pumpkin Island.
